Interpersonal Communication Essay -- essays research papers

Although there are several problems that can accrue the effectiveness of interpersonal communicating, some tactics can be apply in order to minimize these failures in communication. A recent cut to a hotel sparked a perfect example of this communication opportunity mingled with a frequenter and the hotels front desk employee.     First of all, the history of the confrontation amid the patron and the hotels front desk employee was clouded with expectations and assumptions. For example, the patron made a engagement for a room by using the hotel chains national reservation center. This center, in turn, is obligated to give the information to the individual hotels so that the hotels can so honor the reservations accordingly. Unfortunately in this example, the patrons request and approval for a office bed was non relayed from the reservation center to the hotel. As a result, the hotel employee did not have the information that the patron assumed he had rece ived. This assumption resulted in a breakdown in communication between the hotel employee and the patron, which then created disgust on the part of the patron and defensiveness on the part of the employee. The hostility tangle by the patron was partly due to aside experiences with hotel employees and the negatively charged outcomes of those experiences (Pfeiffer 12). These past experiences created a situation where the patron did not really beware to what the employee was give tongue to (Pfeiffer 13). Instead, he only heard that there was a problem (" incisively like there was last time"). The employees defensiveness was due to his assumption that this incident patron has the same problem that past patrons have had The patron but made a mistake with the reservation (DeVito 9). The employee also became defensive because of his coterie in the situation and the status differences between a guest of a high-end hotel and a hotel employee (Pfeiffer 14). He knew that he ne eded to be absolutely patch up or else the patron would be awarded a favorable outcome ("the node is always right"), and this defensiveness did not allow him to fully and effectively listen (Pfeiffer 14). On the other hand, the patrons assumption that the employee had received the information created unclear information. Had the patron clarified and qualified the correct information, the message would have been clear an... ...ployee became negative influences on each other that day (Boyle IX).     By avoiding the problems associated with miscommunication and adhering to the rules of effective communication, the patron and the employee could have avoided a very negative situation and resolved a problem in a fraction of the time. Although "absolutely clear communication" (DeVito 15) may be impossible to achieve, absolutely efficient communication should be a realistic goal...if for no other reason than to get to a vacation that much quickerRefere ncesBolton, Robert (1979), People Skills, Simon & Schuster, New York.Boyle, Dr. William (1999), acquire Connected How To Improve All Your Relationships,      William Boyle and Associates, Illinois.DeVito, Joseph A. (2002), The Interpersonal Communication Reader, Allyn & Bacon A      Pearson Education Company, New York.Pfeiffer, J.W. (1973), Conditions Which Hinder Effective Communication excerpt from      The 1973 yearbook Handbook for Group Facilitators, Pfeiffer and Company,      California.